This morning, the market capitalization of Facebook dipped to USD $55 billion, down about 40% from its opening day highs. This has caused many to wonder if Facebook has been a victim of its own hype. Some analysts claim that Facebook will be gone in just a few years, following in the footsteps of the social media companies it overwhelmed, like Friendster and MySpace. Money invested today, it’s commonly agreed, is money wasted, thrown down a hole full of excitement but lacking all substance.
Poppycock.
One does not expect vision from business analysts or technology pundits, but this is ridiculous, even for them. The short-sighted nature of these observations tells us that no one, anywhere, has grasped the true value of social networks and social graphs. Social graphs detail human relations: the bonds of blood, friendship, school, profession, and shared interest. Beneath the specifics of every connection in any graph we will always find a deeper and more meaningful bond: trust. Our social graph details who we trust, and who trusts us.
Trust is the foundation for all commerce. We will not trade with an individual or organization considered untrustworthy, and will preferentially trade with those businesses where we have the deepest relationships – the strongest bonds of trust. Trust between strangers is not instantaneous. It is earned and remembered. Once established, that trust becomes the foundation for a range of activities, everything from romance to finance.
Facebook has a network of nine hundred million social graphs; with an average of thirty-five connections in each graph, there are over thirty billion trust relationships within their service. These trust relationships are continually reinforced by sharing: pokes, posts, timelines, photos and videos. Within the context of these trust relationships, it should be just as easy to share money as to share anything else.
This is the cornerstone insight, the subtle but profound shift in how Facebook operates (and thinks of itself) which will see it transformed from an underperforming advertising business into a behemoth of financial services. This is the transition that turns Facebook into a trillion dollar company.
This is, admittedly, a very big claim: can Facebook grow to 20x its current valuation? Inevitably, either Facebook will fill the role outlined in the next paragraphs, or some competitor will. There are too many opportunities open to Facebook, as it becomes a global force in the 21st century economy.
ONE: FACEBANK
Facebook will take a billion dollars from offering and buy a medium-sized bank. Why? Because the purchase of a bank instantly gives Facebook all of the licenses needed to operate in financial markets. Facebook will give each of its members an account, so this ‘Facebank’ will immediately have over nine hundred million members, making it the largest retail bank on Earth.
The possibilities for ‘social banking’ remain mostly unexplored. Although finance is most often thought of as intensely private (no one except your partner knows how much money you have in your accounts), finance has always been highly social and participatory. A social bank allows people to pool financial resources to achieve specific goals.
For example, families could gather resources to save to send a newlywed couple on their honeymoon, help them with the downpayment on a house, or send their child to university. All of these activities are technically possible today, but each are so friction-filled that in a practical sense they rarely ever happen. At the most recent LAUNCH conference, startup TrustEgg pitched a three-step web form which allowed a parent to set up a trust fund for their children, a process that normally takes a fair bit of work (and the expense of a lawyer) reduced to a frictionless and accessible operation.
That’s the kind of service that a Facebank will be able to offer to its billion members, plus an almost unfathomable range of other sorts financial services: families making loans to one another, or submitting remittances internationally; friends offering loans to friends, and even more sophisticated ‘microfinance’ transactions, where a large group of connected individuals each provide a small amount to help someone in need; groups pooling funds to go on a holiday, make a big purchase, etc. None of this happens now – or happens only informally, outside the financial system – because there is no structure in place which brings trust relationships and financial tools into the same environment. Facebank does this uniquely well.
Facebank will have the additional side effect of acting as a strong driver for Facebook membership, because Facebook members will enjoy an access to capital and financial flows that will be inaccessible – or prohibitively friction-filled – to anyone not using the service. Family members already belong to Facebook to effortlessly share pictures and stories; when people can share money just as easily, Facebook becomes impossibly alluring.
Does this get Facebook to a trillion dollars? On its own, perhaps not. The largest bank in the world with the broadest range of services – many of them created by members for members, in a huge upswing in financial innovation, as creating new financial services becomes no more complicated than creating a Facebook app – will be worth perhaps three hundred billion on its own. Facebook/Facebank will grow to encompass at least two billion members (three billion if India joins in). Valuing each of these member clients at a hundred dollars seems almost too low, an understating of the potential for social banking.
But we’ve only just gotten started.
TWO: FACEBAY
Trust is the bedrock of commerce; the strength of eBay springs from its ability to translate the ratings from its tens of millions of users (both buyers and sellers) into trust metrics (zero to five stars) which allow individuals who do not know one another to transact business with a reasonable expectation that they will not be defrauded. It took eBay some time to build that trust network – and they have done surprisingly little with it, even though it is their most valuable asset.
Facebook starts off with a bigger trust network already in place; this means there is no barrier to offering eBay like services, a ‘Facebay’ that turns Facebook into a global swap meet. Every Facebook profile could easily have within it list of things that a member wants to sell (or even just offload, gratis). This would be searchable by anyone on Facebook, creating a connected marketplace of buyers and sellers, supported by the trust provided by the social graph. Friends will trade with friends, family members with family members, interest groups with interest groups. All of that trading will feel safe and secure from the launch of Facebay, and the commerce framework provided by Facebank means that transactions can all be completed within the service.
Again, the network effect of Facebook’s huge size comes into play here. With a billion people or more trading everything, everywhere, Facebay becomes a legitimate alternative not just to eBay (which will be consigned to specialty markets beyond the reach of Facebay) but to nearly all online stores of any description. Every business that wants to reach a billion customers will present themselves through Facebay. Facebay quickly becomes the leading retail outlet globally, outpacing Amazon (which lacks a social framework), WalMart, Tesco, and everyone else.
With two or three billion individuals, each with their own storefronts within their profiles, the commercial potential of Facebay is difficult to overstate. Once again, at least several hundred billion dollars, and perhaps as much as a trillion, as the full dimensions of a truly global retail enterprise reveal themselves. It is possible (with just a dystopian squint) that Facebook could become both banker and retailer to the majority of the people on the planet. That would make Facebook a multi-trillion dollar business.
THREE: FACESTARTER
Finally, Facebook has the potential to become the investing platform of the 21st century. With the emergence of ‘crowdfunding’ platforms such as Kickstarter, and the recent passage of the USA’s JOBS act – making it possible for large numbers of individuals to pool resources to fund startup ventures – it has never been easier to find the capitalization required to start a business.
There has been an expectation that the startups to be crowdfunded will be primarily in the technology sector, but it seems more likely 80% of the businesses will instead be small, local, and non-technical – pizza parlors, not smartphone apps. Since the connections within an individual’s social graph tend to have a local flavor, every resident of a community already has the connections within that community necessary to secure funding for their business. While that connection has always existed, it has never been explicit, nor contained in a framework that allows for a frictionless connection between business and investor. These connections are becoming increasingly easy to create – witness the success of AngelList in lowering the barrier to startup funding – and, with ‘Facestarter’ crowdfunding business investment via Facebook will become almost effortless.
Although Facestarter may be the least profitable of the new enterprises to be explored by Facebook, it is undoubtedly the most important, because Facestarter is where Facebook will be able to have the greatest positive impact on the lives of its members and their communities. Most businesses are small businesses, and most people are employed in small businesses. The easier it becomes to form a small business – because capital is available on demand, from the Facebook community and its connections – the more rapidly communities suffering through The Great Recession will be able to recover. Facestarter could be the ingredient that ignites the boom that will follow the present economic difficulties.
As these businesses form, they will naturally turn to Facebank for all of their banking needs, and in this way Facebank moves seamlessly from retail banking into commercial banking, capturing all but the biggest accounts and the biggest businesses. Facebook becomes a commercial infrastructure, connected to every part of the global economy, at every point. This is why Facebook is worth a trillion dollars, or even more, and why today’s valuation will seem, in retrospect, a laughable misunderstanding of the true value of the social graph.
It must be admitted that all of this is provisional. Facebook has not purchased a bank, and they might choose to remain an advertising-driven business, trying to hang on as CPMs plummet. But they now have the time and the capital to engage in a long, deep think about what business they’re really in. That business is trust, and all else flows from that. If Facebook doesn’t see this, and act upon it, a competitor will.
DISCLAIMER: I own no shares in any company, do not trade in any share markets, do not give financial advice, and don’t even have a Facebook account.
I’m noticing that less and less people are trusting Facebook, especially as they try to monetise something that grew to success on account of it being free. How will your predictions stack up if the one thing that makes your predictions a reality no longer exists?
Facebook has almost nothing to do with the trust under examination here. The trust is within the social graph. If Facebook doesn’t facilitate those trust relationships, some other entity will come along and do so.
Wait – Facebook relationships represent trust? I hardly even recognize 3/4 of my Facebook friends. I think you’re overly optimistic on what these ‘social graph edges’ really represent.
You’ve said yourself that Facebook’s only value is in the massive graph (which doesn’t actually represent much of a connection at all) and in its’ potential for future cash flow with completely untested revenue models.
You know what I call a company with a big, meaningless asset and a bunch of pie-in-the-sky projections and what-ifs for it’s revenue models?
Worthless.
Actually, I’ve said Facebook’s real value is in the trust embodied by the social graphs holds. The graph is not unified. It is 900 million separate graphs. So it’s not a big, meaningless asset. It’s nearly a billion smaller, but intensely meaningful assets (at least to their creators, which is the important bit).
Far from worthless. In fact, intensely valuable.
TRUST is the driving force here.
“The trust is within the social graph.”
I have 5 separate dummy Facebook accounts…and I am sure I am not the only one to help drive the near approaching 900 million users. Therefore I do not trust the social graph.
I also do not trust the social graph because 3 people on my friends list have been convicted felons for attempted arson and burglary.
I dare say that your lack of trust in the social graph is reciprocal. If you do not trust, you will not be trusted. On the other hand, there are several hundred million people who connect in trust, and whose connections directly correlate to trust relationships. Those people will be able to trade, and will choose to trade.
Good article. I think many people today do not understand the web or the way in which it has changed. Many people do not realise how much social networks have changed their lives. Less probably know that Google’s new search algorithm uses social network connections very heavily. Personally I can see Google following this path more likely than FaceBook. Google+ may still only be small but I remember the days when all my friends and I were on Bebo looking at FaceBook wondering why they were trying to compete. Everything these days is unfortunately about being ‘trendy’ if FaceBook isn’t careful it will go the same way other social networking sites have gone. Google I hope will be the new platform people choose as I think Google+ is quite nice. Anyway as I was saying I think Google may follow your steps outlined as they already have shown their interest in finance with Google Checkout. I guess only time will tell. Again, nice article
You are obviously of a different view to former proven entrepreneurs a la Steve Jobs who advised Larry Page to narrow his focus. Contrary to that you bring across the idea of delving into Retail Banking on top of the Social Networking platform… Unless you’ve done your research and provide more fundamental points than “social graphs”, you have presented a very ludicrous notion. Not to mention the dynamics and logistics required to run the 2 enterprises from 2 very separate industries are not exactly parallel.
Oh, I’ve done my research: http://nextbillionseconds.com/
Hopefully no one misconstrues what I’ve written. I believe FB will have a market cap of Billions of $$ for years to come – I doubt it will be surpassing its initial $100B anytime soon – the point I was trying to make is that the notions supplied by the OP are very simplistic. Kind of like before they went IPO all these analysts overvalued FB without researching on the dynamics of how they will get income. Yes they had 900m users but did any of these so-called experts understand how these guys will capitalize on that and actually monetize that traffic? Not quite. Which just led to the mantra: “Facebook is going to be huuuuge!” How did that work out for them in the real world?
You’ve got to wonder why the Telcos aren’t thinking this way. They have higher-quality social networks than Facebook and already have the transaction mechanisms in place.
Trust is the key to this and any economic reality on any social or viral market enterprise. As to the value of FB, it is important today to the analysts that are trying to fit it into historical valuation models, however it is largely irrelevant when it comes to its potential. Whether it is FB or any other social platform it boils down in the end to the exponential potential of any two people to transact and influence another to participate. There is one key dynamic that must be taken into account, Social Media platforms facilitate economic impact, thereby creating an environment of economic influence. When you combine these elements you create an new economy, that is FB or any other platforms reality, they are economic engines.
It does not matter which social platform is hot today or tomorrow, the reality is that people who trust another transact, they will do it by nature, the new social economy is simply enabled by allowing two or more to economize trust and relationship. For the entrepreneur this creates the largest economic development potential in the history of mankind, if he/she can get past the analysts interpretation of value.